1. What this policy is

This Refund Policy is part of the Terms of Service and the Buyer Protection Policy. It does not create a general right to return an item because you changed your mind. DigiBinder Labs, Inc. is the merchant of record for marketplace payments and issues refunds described here.

2. The marketing site and waitlist

Joining the launch list on digibinder.app is free. There is no payment to refund. You can unsubscribe from launch emails using the link in the email.

3. Marketplace orders

Refunds apply to eligible orders paid through the DigiBinder app. Open a claim from the order screen. Email, chat, a chargeback, or a social-media message is not the refund process and does not extend the claim window.

The claim window closes 7 days after confirmed delivery or 30 days after purchase, whichever comes first, and is never shorter than 72 hours after confirmed delivery.

4. When we refund

• The item was never delivered.
• The wrong item was sent.
• The item is counterfeit.
• The item is materially not as described in the listing.
• The seller missed the ship-by date and you cancel, or DigiBinder auto-cancels an unshipped order.
• A scanned shipment is lost in transit after the stall windows in the Terms (notice at 15 days without a tracking update; refund from held funds at 25 days).

5. When we do not refund

• Change of mind, buyer’s remorse, or no-longer-wanted items. Sales are final except for a covered claim.
• A one-grade (or smaller) disagreement with a good-faith condition grade, or a condition visible in the listing photos.
• Normal factory variance, or a market-price move after purchase.
• Damage or loss after delivery, buyer-caused damage, or items altered, graded, submitted, or resold after delivery.
• A bad address you supplied, a refused or unclaimed package, theft after confirmed delivery, or a signature you waived.
• Off-platform payment or shipping, and any claim opened after the window closes.

6. How a refund is issued

A successful claim may be a full refund, a partial refund, a refund conditioned on return of the item, or an account credit. We do not pay more than you paid for the affected item, and we do not pay consequential loss, lost resale profit, grading fees, or claimed collector value.

Where a return is required, ship the item back tracked, in the same condition, in the window we give you. Counterfeit items are refunded without return to the seller. On a seller-fault refund, the seller remains responsible for non-returned processing costs and any return shipping.

7. Chargebacks

Use the in-app claim process. Filing a card chargeback instead of, or in addition to, that process — especially after we have already decided the claim — is a breach of the Terms.

8. Contact

Order refunds: open a claim from the order screen in the app. Policy questions: support@digibinder.app. Mail: DigiBinder Labs, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States (registered agent for legal notices; not a public office).