1. Acceptance of these Terms

By creating a DigiBinder account, or by otherwise accessing or using the DigiBinder mobile app, website, or APIs (together, the "Service"), you agree to these Terms of Service and to our Privacy Policy and Community Guidelines, which are incorporated by reference.

If you do not agree to these Terms, do not use the Service. We may update these Terms from time to time; when we do, we will change the version identifier below and, where the change is material, notify you in the app. Continued use after an update means you accept the updated Terms.

2. Eligibility and accounts

You must be at least 13 years old to create an account, and you must be located in a region where DigiBinder operates. If you are under the age of majority where you live, you may use the Service only with the involvement of a parent or legal guardian who agrees to these Terms.

• You are responsible for the accuracy of the information on your account, including your display name, shipping address, and payout details.
• You are responsible for keeping your credentials secure and for all activity that occurs under your account.
• One person may not operate multiple accounts to evade limits, suspensions, or seller verification requirements.
• We may refuse, suspend, or terminate accounts that violate these Terms, our Community Guidelines, or applicable law.

3. DigiBinder is a venue, not the seller

DigiBinder provides a marketplace venue that connects buyers and sellers of physical trading cards. Each sale or trade is a contract between the buyer and the seller. DigiBinder is not the seller, manufacturer, or distributor of any item listed on the Service, and does not take title to any item.

Sellers are solely responsible for the items they list, including authenticity, accurate condition and description, clear title, packaging, and timely shipment. Buyers are responsible for reviewing listings, photos, and condition grades before purchasing.

Funds for marketplace orders are processed by our payments provider and held until the order becomes eligible for release, as described in Section 7.

4. Listings, catalog data, and binders

• You may list only physical trading cards that you own and are legally entitled to sell, and that comply with our Community Guidelines.
• Condition grades on DigiBinder are seller-assigned: M (Mint), NM (Near Mint), EX (Excellent), GD (Good), LP (Light Played), and PL (Played). Sellers must grade honestly and disclose material flaws.
• You must upload your own photographs of the actual item where photos are shown. Stock or catalog imagery may not be used to represent the specific card you are selling.
• Catalog metadata (card names, sets, numbers, rarities, and reference prices) is provided for convenience and may be incomplete or out of date. Reference prices are estimates, not appraisals or guarantees of value.
• Selling requires phone verification. Additional verification, including identity verification through our payments provider, may be required to raise listing and order value limits.

5. Offers and trades

Cash offers and trade proposals on DigiBinder are binding commitments. By sending an offer or trade, you agree to complete the transaction at the stated terms if the other party accepts while the offer is still pending.

• Pending offers and trade proposals expire if unanswered within 48 hours (or sooner if the listing is no longer available).
• You may voluntarily withdraw a pending offer or trade only within 1 hour of sending it. After that window, you must wait for the other party to accept, decline, or counter, or for the offer to expire.
• If a seller or trade recipient accepts your offer, you must complete payment through the Service within the payment-hold window shown in the app (currently 24 hours). Failure to pay may result in the order being cancelled and the inventory released.
• A counter-offer creates a new pending proposal with a fresh 1-hour withdraw window and a new 48-hour response window.
• Platform-initiated cancellations (for example after expiry, an unpaid hold timeout, or account safety actions) are not voluntary withdrawals and may occur outside the 1-hour window.

6. Fees

DigiBinder charges a marketplace fee on completed sales and trades. The applicable fee is always itemized in the price breakdown before you confirm a purchase or accept an offer. Shipping is purchased separately at carrier rates through the Service and is not included in the marketplace fee. Payment processing, payout, identity verification, and dispute fees charged by our payments provider may also apply.

We may change our fees at any time, prospectively. Changes do not apply to orders already placed. Continuing to list or purchase after a fee change takes effect constitutes acceptance of the new fee.

Marketplace fees are earned when an order completes and are not refundable except where we issue a full refund of an order in a buyer-favorable resolution, or where required by law.

7. Payments, escrow-style holds, and payouts

Payments are processed by Stripe. Funds for a paid order are held on the DigiBinder platform balance rather than being paid to the seller immediately.

• A buyer-protection window opens when delivery is confirmed by the carrier, by tracking, or by your manual confirmation of receipt.
• If no claim is opened during that window, the order completes and the seller payout is transferred. Payout timing, reserves, and holds may be extended based on seller verification tier, order value, and risk signals, at our sole discretion.
• If a seller does not ship within 7 days of a paid order, the order may be automatically cancelled and refunded to the buyer, and the listing restored.
• Sellers authorize DigiBinder and its payments provider to withhold, delay, reserve, reverse, and debit amounts from their payouts, payout balance, and connected account — including creating a negative balance recoverable from future proceeds — to cover refunds, chargebacks, reversals, dispute and processing fees, return shipping, and any amounts DigiBinder pays to a buyer on the seller's behalf.
• DigiBinder may set off any amount you owe us against any amount we hold for you or owe you, across all of your orders and balances. Amounts that remain unpaid after set-off are a debt due to DigiBinder, and you are responsible for our reasonable costs of collection.
• Sellers are responsible for their own tax reporting and obligations arising from sales made through the Service.

8. Shipping and risk of loss

• Sellers must ship within 3 business days of a sale using a tracked label purchased through the Service.
• Insured labels are required above a value threshold, and signature confirmation is required on high-value orders. Do not disable or downgrade these protections. A seller who ships without the required tracking, insurance, or signature confirmation bears the full cost of any resulting loss, damage, or non-delivery claim.
• In a trade, each party pays for their own outbound label unless the parties agree otherwise through the Service.
• DigiBinder is not a carrier and is not liable for carrier delay, loss, mishandling, or damage in transit. Recovery for transit loss or damage is pursued through the carrier and its insurance, and any refund we facilitate is limited to amounts actually recoverable or held in escrow for that order.
• Shipping, paying, or completing a transaction outside the Service voids all buyer and seller protection and is a breach of these Terms.

9. Buyer protection: scope and limits

Buyer protection is a limited, discretionary resolution service that DigiBinder operates as a venue. It is not insurance, not a guarantee of satisfaction, and not a warranty by DigiBinder of any item. It applies only to eligible orders paid for through the Service and only where the buyer has complied with the requirements in Section 10.

Where a claim succeeds, the remedy is determined by DigiBinder and may be a full refund, a partial refund, a refund conditioned on return of the item, or an account credit. We are not obligated to provide a remedy greater than the amount the buyer actually paid for the affected item, and we do not pay consequential losses, lost resale profit, appraisal or grading fees, or claimed collector or sentimental value.

• Covered: item never delivered, wrong item sent, counterfeit item, or an item materially not as described in the listing.
• Not covered: change of mind, buyer's remorse, or no-longer-wanted items. All sales are final except for a covered claim.
• Not covered: disagreement with a seller's good-faith condition grade where the difference is one grade or less, or where the condition is visible in the listing photos.
• Not covered: normal variance inherent to physical trading cards, including centering, cut, print lines, surface texture, and factory flaws, unless the listing affirmatively described the item otherwise.
• Not covered: changes in a card's market value, reference price, or catalog data after purchase.
• Not covered: damage or loss occurring after delivery, damage caused by the buyer, items altered, graded, submitted, sleeved-in, or resold after delivery, or items no longer in the condition in which they were received.
• Not covered: delivery to an incorrect or incomplete address supplied by the buyer, packages refused or left unclaimed, theft after a confirmed delivery, or delivery signatures waived by the buyer.
• Not covered: any transaction arranged, paid for, or shipped outside the Service, and any claim submitted after the buyer-protection window closes.

10. Claim requirements and process

Compliance with this section is a condition of buyer protection. A claim that does not meet these requirements may be denied without further review.

• Open the claim from the order screen inside the buyer-protection window shown on the order (currently 48 hours from confirmed delivery). Claims raised by email, chat, chargeback, or social media instead of the in-app process do not extend the window.
• For any condition, damage, wrong-item, or counterfeit claim, submit clear photographs of the outer packaging, the packing materials, and the item as received — including the specific defect — taken before the item is removed from its protective packaging where practical.
• Attempt resolution with the seller first. Sellers are expected to respond within 2 business days; if the seller does not respond or the parties cannot agree, DigiBinder will review the evidence and decide.
• Both parties must submit evidence by the cutoff we specify. We may decide a claim on the record available if a party does not respond in time.
• Where a return is required, the buyer must ship the item back within the timeframe we specify, using tracked shipping, in the same condition and packaging in which it was received. Failure to do so voids the claim and permits release of funds to the seller. Where a claim is denied or the buyer is at fault, the buyer bears return shipping.
• Counterfeit items are an exception: they result in a full refund without return, seller bill-back, and account suspension. The item must not be resold or returned to the seller.
• DigiBinder's determination of an on-platform claim is final and binding for purposes of buyer protection and the release of escrowed funds. We may reverse a resolution if we later find it was obtained through false or incomplete information.

11. Chargebacks and claim abuse

If you have a problem with an order, you must use the in-app claim process. Filing a payment-card chargeback or bank dispute instead of, or in addition to, that process — particularly for a reason we have already resolved on the merits — is a breach of these Terms.

• You authorize DigiBinder to submit order, listing, tracking, delivery, and message records to your card issuer or bank as evidence in any chargeback.
• Where a chargeback is resolved in DigiBinder's or the seller's favor, or where the chargeback duplicates a remedy already provided, you are responsible for the disputed amount, the processor dispute fee, and our reasonable costs, and we may recover those amounts by set-off against your balances.
• We may suspend or terminate accounts, withhold funds, and permanently withdraw buyer protection eligibility from any user showing a pattern of excessive, duplicative, retaliatory, or unsubstantiated claims or chargebacks.
• Claim fraud — including swapping an item, damaging an item and attributing it to transit, returning a different or substituted card, or falsely reporting non-delivery — is grounds for immediate termination, forfeiture of any pending remedy, referral to our payments provider, and recovery of our losses and costs.

12. Assumption of risk and release between users

You acknowledge that DigiBinder facilitates transactions in used and collectible physical goods, that condition grading is inherently subjective, that authentication and grading are performed by third parties if at all, and that DigiBinder does not inspect, authenticate, grade, or take possession of any item. You accept these risks.

Because each sale or trade is a contract between the buyer and the seller, any dispute over an item is between those users. To the fullest extent permitted by law, you release DigiBinder and its officers, employees, and agents from all claims, demands, damages, and losses of every kind arising out of or connected with any dispute between users, whether or not DigiBinder reviewed or decided a claim relating to it.

13. Prohibited conduct

You agree not to misuse the Service. A non-exhaustive list of prohibited conduct appears in our Community Guidelines and includes counterfeit or altered items, off-platform payment solicitation, fee avoidance, harassment, market manipulation, claim and chargeback abuse, scraping, and attempts to circumvent verification limits or security controls.

14. Intellectual property

The DigiBinder name, logo, app, website, and software are owned by DigiBinder and protected by intellectual property laws. You receive a limited, revocable, non-transferable license to use the Service for its intended purpose.

You retain ownership of the photographs and content you upload, and you grant DigiBinder a worldwide, royalty-free license to host, display, reproduce, and distribute that content for the purpose of operating and promoting the Service.

DigiBinder is not affiliated with, endorsed by, or sponsored by Nintendo, The Pokémon Company, Konami, Wizards of the Coast, Bandai, Disney, or any other trading card publisher. All card names, set names, and game references are the property of their respective owners.

Card artwork and other catalog imagery displayed in the Service are the property of their respective copyright holders. DigiBinder hosts and displays such imagery solely as reference material for catalog identification and marketplace browsing. DigiBinder does not claim ownership of that imagery. Catalog metadata and reference pricing may be supplied or derived from third-party data providers and are informational only.

15. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. DigiBinder does not warrant that catalog data, reference pricing, AI-assisted card recognition, condition grades, or delivery estimates are accurate, complete, or uninterrupted.

DigiBinder does not authenticate, grade, or inspect items before they ship, and makes no warranty regarding any item listed by a user. Reference prices are informational estimates and are not appraisals, offers, or guarantees of resale value.

16. Limitation of liability

To the maximum extent permitted by law, DigiBinder will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost resale value, lost data, or loss of goodwill, arising out of or relating to your use of the Service — including any item's authenticity, condition, or delivery, any claim decision, any suspension or withheld payout, and any conduct of another user.

To the maximum extent permitted by law, DigiBinder's total aggregate liability for all claims relating to the Service is limited to the greater of (a) the total marketplace fees you paid to DigiBinder in the 3 months before the event giving rise to the claim, or (b) 100 USD.

These limits apply even if a limited remedy fails of its essential purpose, and they are an essential basis of the bargain between us. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

17. Indemnification

You agree to indemnify, defend, and hold harmless DigiBinder and its officers, employees, and agents from claims, losses, liabilities, refunds, chargebacks, fines, and expenses (including reasonable legal fees) arising from items you list, sell, trade, or ship, your breach of these Terms or our Community Guidelines, your violation of any law or third-party right, or amounts we pay to a buyer on your behalf.

18. Suspension and termination

You may stop using the Service at any time and may request deletion of your account. We may, at our sole discretion and without prior notice, suspend or terminate access, remove or unlist listings, cancel orders, withhold or delay payouts, impose reserves, or reverse transfers where we reasonably believe there has been fraud, claim or chargeback abuse, a Community Guidelines violation, a legal or payments-provider requirement, or a risk of loss to buyers, sellers, or DigiBinder.

Obligations that arose before termination — including refunds, bill-backs, negative payout balances, set-off rights, release, indemnification, and limitation of liability — survive termination.

19. Governing law, arbitration, and class-action waiver

These Terms are governed by the laws of the jurisdiction in which DigiBinder is organized, without regard to its conflict-of-laws rules, except where local consumer law grants you stronger protection.

Before filing any formal claim against DigiBinder, you agree to contact us at support@digibinder.app and to attempt informal resolution in good faith for at least 30 days.

If the dispute is not resolved informally, you and DigiBinder agree that it will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for misuse of intellectual property or unauthorized access to the Service.

You and DigiBinder each waive any right to a jury trial and agree that claims must be brought only in an individual capacity — not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. If the class-action waiver is found unenforceable as to a particular claim, that claim is severed and proceeds in court, while the remainder stays in arbitration.

Any claim relating to the Service must be brought within one year after it arises, or it is permanently barred, except where a longer period is required by law.

20. Changes, force majeure, and miscellaneous

We may modify or discontinue any part of the Service at any time. DigiBinder is not liable for any delay or failure to perform caused by events beyond our reasonable control, including carrier disruption, payment-processor or hosting outages, natural events, labor action, and government action.

If any provision of these Terms is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms without our consent; we may assign ours in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and Community Guidelines, are the entire agreement between you and DigiBinder regarding the Service.

21. Contact

Questions about these Terms can be sent to support@digibinder.app.