1. The short version

• List only real cards you actually own, described accurately.
• Grade honestly and photograph the actual item, flaws included.
• Ship on time, packed to survive the trip, with the tracked label you bought here.
• Keep the whole transaction on DigiBinder so both sides stay protected.
• Buy deliberately, and save claims for real problems — not second thoughts or a one-grade quibble.
• Treat other collectors with respect, especially when something goes wrong.

2. Listing standards

• Photos must show the actual card being sold — front and back for anything with condition-relevant wear. No stock imagery in place of the real item.
• Disclose every material flaw: creases, whitening, edge wear, surface scratches, print lines, indentations, water damage, or trimming.
• Grade to the published scale and do not inflate. If you are unsure between two grades, choose the lower one.
• State clearly if a card is proxied, altered, signed, resealed, or repaired. These require explicit disclosure.
• Use the correct catalog entry. Do not mislabel a card as a rarer print, set, or variant.

3. Prohibited items

• Counterfeit, bootleg, proxy, or knowingly misrepresented cards.
• Trimmed, recolored, or otherwise altered cards presented as unaltered.
• Stolen cards or cards you do not have the right to sell.
• Cards with tampered grading slabs or reused or falsified certification labels.
• Anything that is not a physical trading card — including digital codes sold as cards, accounts, or services.
• Items whose sale is restricted or unlawful in the buyer's or seller's jurisdiction.

4. Transaction conduct

• Do not solicit or accept payment outside DigiBinder. Off-platform deals void buyer and seller protection and are grounds for suspension.
• Do not cancel accepted orders to avoid a price you no longer like, and do not list cards you have already sold elsewhere.
• Treat cash offers and trade proposals as binding. Do not send offers you do not intend to complete if accepted, and do not attempt to withdraw after the 1-hour retract window.
• Do not manipulate prices or reputation through fake orders, self-trading, coordinated bidding, or rating exchanges.
• Do not use shipment tracking dishonestly — no empty packages, wrong-weight labels, or tracking numbers from unrelated shipments.
• Do not open false disputes, swap a card and claim it arrived wrong, or damage an item and claim transit damage.

5. Buyer responsibilities and claim abuse

Buyer protection exists for genuine problems. It is not a returns policy, and it is not a way to undo a purchase you have thought better of.

• Read the listing, the condition grade, and the photos before buying. Ask the seller first if something is unclear.
• Photograph the packaging and the card as it arrives before unsleeving it, especially for anything you might need to claim on.
• Open claims in the app within the buyer-protection window. Going straight to your bank for a chargeback instead skips the process that protects both sides and is treated as a breach.
• Do not open a claim over a one-grade condition disagreement, normal factory variance, or a card whose market price moved after you bought it.
• Do not swap, substitute, alter, or damage a card and attribute it to the seller or the carrier, and do not falsely report a package as undelivered.
• Return items when a resolution requires it — same condition, same protection, tracked shipping, within the window we give you.
• Repeated, duplicative, retaliatory, or unsubstantiated claims can cost you buyer protection eligibility, and can get the account suspended.

6. Respect and communication

• No harassment, threats, hate speech, slurs, or targeting someone based on who they are.
• No doxxing or sharing another user's personal information, including screenshots of their address.
• Keep binder names, profile text, avatars, and messages free of sexual content, gore, and hateful imagery.
• Disagreements about an order belong in the dispute process, not in retaliatory ratings or pressure campaigns.

7. Platform integrity

• One account per person. Do not create additional accounts to evade limits, suspensions, or verification requirements.
• Do not scrape, spider, or bulk-extract catalog, listing, or user data, and do not resell our catalog data.
• Do not attempt to bypass rate limits, authentication, row-level security, or any other technical control.
• Report vulnerabilities to support@digibinder.app instead of exploiting them.
• Do not use the Service to advertise unrelated products or to recruit users to other platforms.

8. Enforcement

Enforcement is proportionate to what happened and to your history on the platform. Depending on severity we may take any of the following actions:

• Remove or unlist a listing, or require corrected photos, grades, or disclosures.
• Cancel an order and refund the buyer.
• Hold, delay, reduce, or reverse a payout, and bill back amounts we paid to a buyer on your behalf.
• Lower your verification tier or reduce your listing and order value limits.
• Withdraw buyer protection eligibility for claim or chargeback abuse.
• Suspend selling privileges, or suspend or terminate the account.
• Recover our losses and costs, including processor dispute fees, from your balances or as a debt.

9. Counterfeits are a bright line

Selling a counterfeit card results in a full refund to the buyer without return, a bill-back of the order value, tax, and shipping to the seller, and immediate suspension. The item is not returned to the seller. This applies whether or not the seller knew the card was fake, because buyers should never bear that cost.

10. Reporting a problem

If an order has gone wrong, open a dispute from the order screen inside the buyer-protection window — that is the fastest route and it preserves the evidence we need. For conduct problems, safety concerns, or anything that does not fit a dispute, contact us through Help & support in the app or at support@digibinder.app.

Retaliating against someone for filing a good-faith report is itself a violation of these guidelines.