1. What this policy is

Buyer protection is a limited, discretionary resolution service. It is not insurance, not a satisfaction guarantee, and not a warranty of any item. DigiBinder Labs, Inc. is the merchant of record for the payment. The seller owns and ships the item.

It applies only to eligible orders paid through the Service, and only if you follow this policy and Terms Sections 9–11.

2. The claim window

Open the claim from the order screen. The window closes 7 days after confirmed delivery or 30 days after purchase, whichever comes first, and is never shorter than 72 hours after confirmed delivery.

Email, chat, a chargeback, or a social-media message does not extend the window.

3. What is covered

• Item never delivered.
• Wrong item sent.
• Counterfeit item.
• Item materially not as described in the listing.

4. What is not covered

• Change of mind, buyer's remorse, or no-longer-wanted items. All sales are final except for a covered claim.
• A one-grade (or smaller) disagreement with a good-faith condition grade, or a condition that is visible in the listing photos.
• Normal factory variance (centering, cut, print lines, surface texture) unless the listing said otherwise.
• Market-value or catalog-price moves after purchase.
• Damage or loss after delivery, buyer-caused damage, or items altered, graded, submitted, or resold after delivery.
• A bad address you supplied, a refused or unclaimed package, theft after confirmed delivery, or a signature you waived.
• Off-platform payment or shipping, and any claim opened after the window closes.

5. How a claim works

• Photograph the outer packaging, packing materials, and the item as received — including the defect — before unsleeving where practical.
• Attempt resolution with the seller first. Sellers have 2 business days to respond. You may escalate if they decline, if you decline a partial refund, or if they miss the due date.
• Submit evidence by the cutoff we set. We may decide on the record we have.
• If a return is required, ship the item back tracked, in the same condition, in the window we give you. If the claim is denied or you are at fault, you pay return shipping.
• Counterfeits: full refund, no return to the seller, seller bill-back, and account suspension. Do not resell the item.

6. Chargebacks

Use the in-app claim process. Filing a card chargeback instead of, or in addition to, that process — especially after we have already decided the claim — is a breach of the Terms. You authorize us to send order, listing, tracking, and message records to your issuer.

7. Remedy and finality

A successful claim may be a full refund, a partial refund, a refund conditioned on return, or an account credit. We do not pay more than you paid for the affected item, and we do not pay consequential loss, lost resale profit, grading fees, or claimed collector value.

Our on-platform decision is final for buyer protection and release of held funds. We may reverse a decision obtained through false or incomplete information.